How do I request a new HDFC credit card after losing the old one?

In the current day, we are moving towards becoming increasingly cashless. We use Debit Cards and Credit Cards more than physical cash to make our payments. While Debit Cards come with great ease of usage, since your transactions are complete within a matter of minutes, there are high possibilities that you might also end up losing your card.

While making payments using Debit Cards are incredibly safe, they also pose a great threat to your account security if you lose them. Since your bank account is linked directly to your Debit Card, you stand to be a victim of financial fraud or theft. To avoid that, you need to take quick actions to ensure that you do not have to bear any financial losses, in case you lose the card.

If you have lost your HDFC Bank Credit Card or it has been stolen, you can hotlist or cancel it by calling our Phone Banking numbers, blocking it online through Net Banking or visiting an HDFC branch. 

 

What to do if your Debit Card is lost?

The very first step you must take is to contact your bank. It is also recommended to lodge an FIR at the nearest police station and present a copy of the same to the bank for further procedures.

You can reach out to your bank for reporting of the theft in various ways.

Call Phone Banking

Hotlist and Reissue your card through Net Banking

Hotlist and Reissue your card through Mobile Banking

Contact your Branch and they will hotlist your card on your behalf.

Once your card is hotlisted, the bank blocks any transactions that will take place with the use of your card. In other words, any activity from that account will not be permitted.

Once your card is blocked, you will receive a confirmation message. Usually, banks work swiftly to block lost Debit Cards instantly.

Now that your card is hotlisted, you should reissue a new Debit Card. You can do the same through digital channels (Mobile Banking / Net Banking) or go in a branch and get instant Debit Card.

Block Credit Card Via Net Banking :

Here’s how you can hotlist or block your Credit Card through Net Banking

Step 1:

Login to Net Banking using your Net Banking ID and Password

Step 2:

Click on Credit Cards tab and then on Credit Card Hotlisting on the left hand side. A list of Credit Cards registered under Net Banking will appear

Step 3:

Click on the Credit Card number you wish to hotlist

Step 4:

Select reason for hotlisting

Step 5:

Select if you would like the card to be re-issued

Block Credit Card Via Phone Banking :

Here’s how you can cancel or block your Credit Card through our 24x7 Phone Banking numbers

Step 1:

Validate your Telephone Identification Number (TIN). This is a 4-digit number that is provided to you by HDFC Bank for accessing Phone Banking Services

Step 2:

Follow the instructions to block or cancel your card

Block Credit Card Via HDFC Bank Branch :

You can hotlist a card by visiting a HDFC Bank branch and submitting a form

Step 1 :

Collect application form from a branch or download it  here

Step 2 :

Complete the form and submit at the branch

How to find a lost Debit Card?

Finding a lost Debit Card is possible only if you remember the 16-digit unique Debit Card number. If you remember the details, you can notify the bank and the police. But, there are slim chances that a lost Debit Card will be recovered. In most cases, you can always apply and get a new Debit Card within 2-3 working days. The issue of a new duplicate Debit Card may be requested at the time of reporting the loss of the card. However, some charges may be levied by the bank for issuing the new card.

Most banks have zero liability policy to protect cardholders, especially in case a card loss is reported within the stipulated time. This means that if you report the loss or theft of your Debit Card within the given time, your bank is legally mandated to protect you by blocking or freezing the card. However, beyond that period, your bank is not liable to help you with any losses you incur.

Applying for a HDFC Bank Debit Card, is as easy as clicking here. Get your HDFC Bank Debit Card now!

How do I request a new HDFC credit card?

• Credit Card Application Online for Existing Customers
• Visit the 'Credit Cards' page of the HDFC Bank official website.
• You will have to enter your net banking customer id and mobile number.
• You can directly apply online for a credit card.
• You can also visit a nearby HDFC Bank branch to apply for a credit card.

Credit Card Application Online for New Customers :

• You can visit the ‘Credit Cards’ page of the HDFC Bank official website.
• Enter your personal and contact details.
• After the verification, a representative from the bank will get in touch with and ask guide you through the process.
• You may have to submit KYC documents and income proof to get a HDFC Bank credit card.
• You can also visit the nearby HDFC Bank branch to apply for a credit card.

Fees and Charges on HDFC Bank Credit Card:

Annual Membership Fee: The cardholder will have to pay annual membership fee for primary and add-on cards as set by the bank. The charges may vary for different cards depending on the schemes. Annual fees will not be refunded to the card member at the time of closure of the credit card.

Cash Advance Fees: The cardholder can use the credit card to withdraw money from ATM s in India and abroad any time. For each transaction, a fee of 2.5% of the amount withdrawn or INR 300 will be charged, and it will be added in the next monthly bill. ATM transactions do not get interest free period unlike other purchases.

Late Payment Charges: Late payment charges are applicable if minimum amount due is not paid on or before the due date. Following are the late payment charges applicable

Statement Balance Late Payment Charges

Less than INR 100 Nil

INR 100 to INR 500 INR 100

INR 500.01 to INR 5000 INR 400

INR 5000.01 to INR 10,000 INR 500

INR 10,000.01 and above INR 700

How do I replace my HDFC Debit Card if it is damaged?

Have you ever lost your Debit Card? When a wallet got stolen, or you forgot to take it back after paying your bill at the restaurant or dropped it while you were shopping?

Debit Cards have become an integral way of life for customers to make payments without the hassles of cash. Unlike Credit Cards where customers need to remember to settle bill payments every month, Debit Cards allow customers to make payments which get directly deducted from the account. It is also the means to access cash when needed, and losing such access is painful.

In the era of digital payments, Debit Cards have become irreplaceable. Hence, banks have made it simple for their customers to apply for reissue of ATM or Debit card - whether it is lost, stolen, or damaged.

To begin with, if you have lost your Debit Card, the first thing to do is call the customer care and block your card to avoid tampering and misuse. Read here on how HDFC Bank allows customers to block Debit Card.

Once the card is blocked, all banks offer multiple channels to apply for reissue of ATM Cards:

• Online via NetBanking 

• 
  Login to your respective bank website and open the cards section. In the service request section, choose the card that needs replacement and select to make a reissue ATM Card application. Banks accept the request and dispatch a new card to your registered mailing address within a couple of working days.

• Online via MobileBanking

• 
  If you do not have access to NetBanking, every bank mobile application allows users to submit an application for reissue of ATM Card.  Login to the MobileApp and select Cards from the menu section. You could click on service request from the Cards section after identifying the specific card number for replacement. The Bank dispatches the Debit Card reissued to the mailing address registered.

• Offline via Customer Care or Branch Visit

• 
  In case you are not comfortable using either NetBanking or Mobile Applications to raise these requests, you could quickly reach out to your bank customer care helpline numbers and speak to a customer service executive to register a reissue ATM Card application. The request is logged in by the customer care team, and the new card is issued and dispatched directly to your registered mailing address.
  
  However, if you are near the vicinity of a bank branch, you could also visit and submit an application for a replacement of your Debit Card in person and collect the card from the branch or request it to be delivered to your mailing address.
  
  While banks have simplified the process to reissue an ATM Card, the process attracts a negligible replacement charge which varies from one Bank to another. The charge would be directly debited to your account when the new ATM card is issued.
  
  So, the next time you lose a card, remember first to block the Debit Card and use any of the three simple, secure and efficient ways mentioned to request a reissue of ATM Card with the Bank.

HDFC Bank Credit Card Customer Care:

You can get in touch with the HDFC Bank credit card customer care 24X7 by contacting the following numbers.

You can call the toll-free number 1800 425 4332 from your mobile and Landlines in India.

You can also write to HDFC bank to the following email id:

 Note : This All Information Take By Official HDFC Bank Website .